Adam was EXTREMELY helpful and knowledgeable. I can only wish that all support phone calls to all vendors had such great outcomes.
Jeremy was great, was able to answer my questions, offer me options, and answer more questions. As USTI Cust. Svc. has always been with me, Jeremy was a perfect gentleman (women have been perfect ladies) and I so appreciate that. I look forward to the fix that will hopefully be issued this afternoon.
- Dana Solida
I am dropping you a line to tell you that your web design staff person is so helpful, kind, and courteous. I am enjoying the experience of building our web site through your company. The web site itself is very friendly and easy to use with built in possibilities for incorporating one's own ideas with a little bit of html help. No need to know html, though to build a great site with the tools and toys already provided.
Thank you, folks, once again, for a good, friendly product and good, friendly support people.
Dana L. Solida/Borough Secretary
I would just like to say that every time I have chatted with anyone from the USTI team – whether it be a trouble call, a sales call, training, etc. – each individual was professional, pleasant, and efficient. Today’s call was no different – Adam was so cheerful and took care of our problem very quickly. A great way to end a hectic work week. Thank you for all that your team does to keep our administration of the Town and its assets running smoothly!
Have a wonderful day,
- Kimberly Patterson
Pine Bluffs, WY
GREAT SOFTWARE! Does everything that a million dollar system would do but for much less. Like the integration of all the modules. System is very easy to use. VERY EASY! My users with basic computer skills have had an easy time using. Support is great. Couldn't be happier with the service we've received.
We are VERY happy with our purchase.
, Town Treasurer at Town of Bennett
Debby did an absolute wonderful job helping me with my problem and has made my life soooo much easier!! I’d like to take the time to mention that every single time that I have called for help, EVERY person that I spoke with has been absolutely friendly, kind and patitent!!! : )
- Becky Jones
City of Easton, KS
Everything was great! Everyone is very nice and very helpful!!
Lorraine De Marfio, Village Clerk
Village of Fleischmanns
Fleischmanns, New York
“ePrint is fabulous, it saves me time and money. I will never go back to printing paper bills in the office, I love it!”
- Olla, LA
“I was extremely happy with my calls to USTI today. I am getting a new computer & I was concerned about downloading the water program. Dwight went out of his way to make things easier for me which could have been a real problem for me since I hadn't done any updates since 2010. USTI is going to do them for me & that will really be a big help and save me lots of time.
I don't remember any calls to USTI for support that I have ever been unhappy with.
You are all wonderful & appreciated!!
Village of Fleischmanns, New York
USTI has provided our small community a payment gateway we could not afford to provide our rate payers. The ability to accept credit card payments online has enabled us to collect on a few delinquent accounts as well as provide a convenient online payment solution for other types of payments such as dog licenses and business licenses where before we were only able to provide an online banking solution for water/sewer and property tax payments. It doesn’t cost anything to set up…it’s a win-win for small communities and rate payers.’
Chief Administrative Officer
Village of Sedley
The service I received on the help call was exceptional! You have a great tech support department. Always kind, patient, and courteous!
Account Payable Clerk
City of Windsor, MO
Thank you so much Donetta. I appreciate how helpful and and patient and thoughtful you all are. I feel very comfortable with the software. I have been working with it since May and I am really starting to figure out how to utilize a lot of the reports and have finally got our billing cycles manageable for myself 🙂 I don't think that training will be necessary at this time, although I really should have looked into it when I first started. It would have saved me and your help line a lot of time: I do still occasionally get stumped with unique situations, but I feel very confident now that I can actually click on the help/glossary tab and find a solution. (and if not, I know that the amazing customer support that asyst offers is always just a phone call away) Asyst has the most user friendly customer support I've ever experienced with computer software!!!
Thank you again!!!
City of Easton, KS
SUPERFAST, EFFICIENT AS ALWAYS!!!! THANK YOU SO MUCH FOR GREAT CUSTOMER SERVICE WHICH IN TURN HELPS ME ALSO PROVIDE GOOD CUSTOMER SERVICE!!
Jill A Ritz
City of Harrah, OK
Jill A Ritz
Everyone at USTI is ALWAYS helpful and patient!! You are a wonderful bunch of folks to work with! 🙂
City of Easton, KS
I just got off the phone with Debbie. She is also who assisted me yesterday also with setting up a test file for our new hand-helds. The company we bought the meters from wasn’t quite sure which file would work. I really can’t say enough good things about your folks. I never feel like a knucklehead when I get off the phone with them. They are so professional, yet I feel like I just called a good friend for help when I’m finished. They deserve all the praise that they get, they work very hard and are a tremendous reason why I chose to stay with this software for our billing!!
City of Easton, KS
Sandy did an excellent job (as usual) helping us with the migration to Version 14! To be quite honest I was very nervous with the migration however when I learned that Sandy was going to do the install I was not as anxious. As you know she is very thorough and is very careful with the customer’s information. Also she did a great job of keeping us in the loop during the time the programmers were working on a solution to the installation error message.
Financial Director, City of Ball Ground
Debbie always seems to teach me something new---thanks!”
“Yes, of course. I am VERY happy with the training and service we have been getting!”
Sandy was wonderful! She is so sweet and kind. In fact, all of your people are polite, friendly and very helpful. I have been with your company long enough to begin to feel like your tech support people are my friends - that is a great feeling. Thank you for your efforts to make sure you have happy employees who represent your company so well.
- Nancy A. Janssen, City of Breda, IA
I am always more than pleased with support provided by Rosemary!!! She is amazing!!!! Thank you,
- Mary Ellen Weatherhead, CPA, CGA, Dipl.M.A., C.M.T.P.
Director of Financial Services / Treasurer, Municipality of Thames Centre
As usual, I received excellent service/help support from Mary @ USTI. Bless her heart for putting up with me! Thanks again for such great people you have working for the company!
-Pam Colborn, Collector @ City of Norborne
This is truly one of the BEST support experiences that I have ever had. - Ronald J. Moreau, Treasurer
Randy, As usual your customer support team was awesome at answering my questions and guiding me through the program to complete the tasks I need to do. I just can say enough about the assistance that you provide. I am always very satisfied with the quick response and help provided.
-Roxanna DeBoer @ Municipality of Neebing Ontario
Excellent and speedy customer service. Don't have to wait a half a day for someone to hopefully call you back. Knowledgeable staff, friendly and courteous. THANK YOU FOR THAT!!!
Twins Lakes, IA</p>
Caryn Miller, Town Administrator from the Town of Pine Bluffs quotes our software and support to be: “Excellent, excellent, excellent, excellent, excellent!”
Great as usual.
-Lawrence S Hutvagner, Chief Financial Officer @ Town of Middlebury
Sandy did a wonderful job helping us with our computer issues (as usual). We appreciate her tremendous knowledge of the applications and her willingness to explain the problems and possible solutions to us. She is a great asset to your organization.
-Donna W. England, Financial Director @ City of Ball Ground
You guys have the best customer service ever. Outstanding people and service!
- Julie Morgan, City Clerk @ City of Higbee
Got a quick response to my call, and got the problem fixed. Great Service!
-Nancy Miller @ City of Melvern
Fast and easy! Wendy Allbritton, Town Clerk @ Town of Olla
Support Service was great...Solved our problem. - Municipality of Neebing
Thank you! This week I have talked with Dwight, Mike and Kelli and they are my heroes! Thank you! They were so patient with me!
- Michelle Brecht , City Clerk at @ Waldo, Wisconsin
The help has been awesome! Thank-you.
- Tammy Stuckless, Bradford West Gwillimbury
Just wanted to let you know how happy I am with the support I received from Dwight on setting up permissions yesterday. Very thorough and patient. Thought you might want to know.
- Paul Greenwood, Treasurer/Deputy Clerk @ Municipality of Shuniah
Still very, very happy with your tech support. I love the program!
- Kay Miller @ Village of Latty
We are always very happy with the service we get on support calls. Your techs do a great job.
- Debbie Thies @ Village Of Steeleville